Returns & Exchanges
At Cleva, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. Whether a rug doesn't fit or a lamp doesn't match, our team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Log into your Cleva account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack with Care
Place the items in their original packaging, ensuring all hardware, manuals, and protective padding are included to prevent damage during transit.
Label and Ship
Attach the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing